Support
How can we help?
We read every message. Whether something isn't working or you just want to say hello, here's how to reach us.
Thanks, your message is in. You'll hear back at the address you gave.
Something isn't working +
Email us or use the form with your device model, the version of iOS or Android, and a short description of what happened. A screenshot helps more than anything. We'll get back to you as soon as we can.
Does my progress sync between devices? +
Not yet. Saves live on the device you play on and nothing is sent to us, so a new phone starts fresh. Keep playing on the same device if you want to keep your traveller.
How is my data handled? +
Your progress stays on your device. Analytics and crash reports are off unless you turn them on in Settings, and they're anonymous when you do. Everything else is in the privacy policy. For data requests, email privacy@caplume.com.
Refunds and purchases +
Purchases are handled by the App Store or Google Play, and so are refunds; we can't issue them ourselves. Apple: support.apple.com/billing. Google: support.google.com/googleplay.
I'm in the beta and the link or invite isn't working +
On iOS, install TestFlight from the App Store first, then open the link again. On Android, check that you clicked the confirmation link in the email we sent when you signed up; invites then go out in order, in batches, so allow a few days and look in spam for mail from hello@voyagerquest.app.